Usually, the reasons why hosts give their guests a refund are few. Yet, they can happen. Sometimes, for whatever reason, it is necessary to give the guest their money back and there’s nothing we can do about it. Yet, there are ways to prevent these things from happening and it is important that you know them. That is why today we tell you everything about Airbnb's guest refund policy. Keep reading if you want to know in what situations you are forced to give the money back and in which ones you aren’t.
Eligible Issues for an Airbnb refund
Starting with our everything about Airbnb guest refund policy guide, we need to know about the eligible things. Most of them are the host’s fault and it is important that you pay attention to cleaning and safety. So, without further ado, these are the ones:
- Airbnb property is not safe or in bad condition
- The listing’s description isn’t accurate
- Problems during guests’ stay
Any of these things are eligible for an Airbnb refund, according to the policy. Thankfully, all of them are very easy to solve. We’ve already talked about some practices for that but always pay attention to all that you can improve.
How does the policy work?
If the guest is eligible for any of the above reasons, then you need to know how the policy works. The host will have to go to the resolution center’s website, check the reservation they want to refund, choose the partial reimbursement option, and then enter the amount. This will give the money back to the guest. While not an optimal choice, sometimes giving a refund is part of improving. However, as we mentioned, it is better to solve everything from the start. For cleaning, you can leave that to us. Call today and book your Airbnb cleaning service.
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