Cleanliness is a critical aspect of any food and beverage business, especially restaurants. Not only is it important for maintaining the health and safety of customers, but it also has a direct impact on the reputation and profitability of the business. According to recent research, 95% of customers consider restaurant cleanliness as an important factor in their decision to return or not. In addition, 75% of customers say they would not return to a restaurant if they found it to be dirty.
Lack of cleanliness can also have a negative economic impact on the restaurant. Dissatisfied customers may share their negative experiences online, which can result in decreased bookings and profitability.
On the other hand, good cleanliness can improve a restaurant's profitability. Customers who feel comfortable and satisfied in a clean and tidy environment are more likely to spend more money and tip generously.
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